Gifts Today magazine

John Lewis launches Get My Gift service

This service is one of three new services being launched this week at John Lewis' new Cheltenham store, which opens today - aimed at creating a more tailored and personalised experience for customers

John Lewis & Partners has revealed three brand-new experiences for customers to enjoy exclusively at its new shop in Cheltenham, which opens on today. John Lewis & Partners Cheltenham will open with over 20 different services and experiences in total, offering customers the opportunity to create their very own personalised shopping experience, just in time for the festive season. The three new experiences will offer the ultimate in bespoke shopping.

Get My Gifts
With only two months to go until Christmas, Get My Gifts is the ultimate Christmas gifting service, providing a helping hand to those who want to find special gifts for their friends and family.

Customers can book their very own John Lewis Gift Guru who, with their expert product knowledge and extraordinary service, will help customers tick off their Christmas Gift list, whether it's finding the perfect gift for a loved one, a hard-to-buy-for office Secret Santa or filling the whole family’s stockings. The service is free of charge with no minimum spend - and can be used all the way up to 5pm on Christmas Eve for last minute shoppers!

Private Shopping
Previously the reserve of exclusive boutiques for the famous few, John Lewis Cheltenham is bringing the exclusivity of after-hours shopping to the high street with the retailer’s first ever Private Shopping experience. Customers can book out the whole shop and have exclusive use after-hours, with an expert team of John Lewis Partners on hand to create the ultimate bespoke shopping experience.

The service is available for both individuals and groups, and customers can curate whatever shopping trip they like, whether it’s a special shopping party for a big group of friends and family or one customer wishing to have exclusive use of the shop to design and furnish their home. The service carries a minimum spend of £10,000, bookable in advance.

The Shopping List
The Shopping List is John Lewis’s first ever foray into a full service personal shopping experience. Customers simply book an appointment, bring along a list of what they’re looking for - whether that’s specific items or a more general 'to buy for' list - and their very own John Lewis Partner will do the rest. Customers can choose from having personal expert assistance and advice whilst they shop, or kicking back with a glass of fizz whilst their John Lewis Partner does all the hard work for them. The service is free of charge with no minimum spend.

All three services will be exclusively trialled at John Lewis & Partners Cheltenham and can be booked in advance at the shop’s Experience Desk.

Personal Styling
The shop will also feature John Lewis’s biggest Style Studio to date, with four personal styling lounges where customers can enjoy a one on one or group style consultation. Following the growing popularity of men’s personal styling, the shop will also be home to John Lewis’s first ever Men’s Personal Styling Lounge.

Peter Cross, partner and director, customer experience says: "In an age of rapidly changing shopping habits there can be nothing more special than your own personal shopper. Previously the reserve of exclusive boutiques for the famous few, this Autumn in Cheltenham, with the help of our army of expertly trained Partners, we are bringing the intimacy, luxury and magic of personal shopping to the high street."


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